Returns & Exchanges
At Kinetic & Nocturnal, we stand by the performance of our gear and offer a 30-day window for returns or exchanges to ensure you are fully satisfied with your purchase. All items must be in their original, unworn condition with tags attached to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Package Your Gear
Place the items in their original packaging and securely seal the box to prevent damage during transit.
- 3.Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
- 4.Drop Off and Track
Take your package to any authorized carrier location and keep your receipt; we will process your refund or exchange within 5-7 business days of receipt.